Age Verification Policy

1) How age-gating works

• We may display an 18+ notice and require confirmation before continuing.
• During sign-up, we may require your date of birth and confirmation that you meet the minimum age.
• We may use cookies/local storage to remember your age-gate choice (see our Cookie/Privacy information where applicable).

2) Checks we may use

To help prevent underage access and protect our community, we may perform proportionate checks, including:

• Requesting identity and age documents (e.g., passport or NZ driver licence).
• Matching your details against public records or reputable verification services.
• Payment-method and fraud-risk signals (e.g., name and billing consistency).
• Manual review where activity suggests a user may be under 18.

We only request what is reasonably necessary and handle personal information in line with the NZ Privacy Act 2020 principles (collection limitation, security safeguards, and retention only as needed).

3) Suspected underage users

If we suspect a user is under 18, we may restrict features, suspend access, and request proof of age. If you do not provide adequate verification within a reasonable period, we may close the account.

4) Minors & account termination

• If we confirm a user is under 18, we will terminate the account and block further access.
• Bonuses, promotions, and rewards may be voided where the user was not eligible.
• Any remaining account balance will be handled in accordance with our Terms and applicable requirements, typically by returning funds to the original payment method where feasible.

5) Parental guidance

If you are a parent/guardian, we recommend:

• Using device and app store parental controls and age ratings.
• Keeping payment methods and identity documents secure.
• Monitoring browsing and screen-time settings on shared devices.

If you believe a minor has accessed our service, contact us and we will review and take appropriate action.