Responsible Gambling
Gambling should be entertainment, not a way to make money. If gambling is no longer fun or you feel out of control, support is available in New Zealand.
In an emergency or immediate danger: call 111 (NZ).
Play safely (practical steps)
- Set a budget you can afford to lose and stop when it’s reached.
- Set a time limit (e.g., a fixed session length) and take regular breaks.
- Avoid gambling when stressed, tired, upset, or under the influence of alcohol/drugs.
- Don’t chase losses. Losses are part of gambling and not “due to turn around”.
- Keep track of spending and time across all sites and products.
- Gambling is for adults. If you are under 18, do not gamble.
Limit and control tools
If the gambling service you use offers these features, consider enabling them:
Spend limits
Deposit, loss, or wager limits (daily/weekly/monthly).
Session limits
Time caps and automatic log-out / reality checks.
Cool-down (timeout)
Short breaks (e.g., 24 hours to several weeks) during which you can’t play.
Account closure
Close your account if gambling is no longer manageable.
Self-exclusion (longer-term)
Self-exclusion is a formal way to block yourself from gambling for a set period. Where available, you can request self-exclusion directly with the operator you use. You may be asked to:
- Choose the duration (often months to years).
- Confirm identity details to prevent re-opening a new account.
- Remove marketing/bonus communications.
Consider adding device or network blocking tools (e.g., site/app blockers) and restricting access to payment methods to support your decision.
Get help in New Zealand
- Gambling Helpline (NZ): 0800 654 655 | Text 8006 | gamblinghelpline.co.nz
- Need to talk? (free call/text): 1737 (24/7)
- Lifeline: 0800 543 354
If you’re worried about someone else, reach out early—support is available for whānau and friends too.
Regulator information
For information about gambling regulation and consumer guidance in New Zealand, visit the Department of Internal Affairs (DIA): dia.govt.nz/Gambling.
