Privacy Policy
Effective date: 25 March 2026. This policy explains how JackpotPlayArena.com ("we", "us") collects, uses, stores and shares personal information under the Privacy Act 2020 (NZ).
What we collect
- Account data: name/username, email, password (hashed), age/eligibility confirmations, support messages.
- Gameplay and content data: game activity, progress, rewards, in-app actions, preferences.
- Purchase/transaction metadata: product, amount, currency, timestamps, payment status, receipt IDs (we do not store full card details).
- Device and analytics identifiers: IP address, device IDs, cookies/local storage IDs, browser/app version, approximate location, logs and crash reports.
How we use information
We use information for purposes connected with operating JackpotPlayArena.com: providing and securing accounts, enabling gameplay features, processing purchases, customer support, fraud prevention, analytics to improve performance, and meeting legal/tax and regulatory obligations.
How we share information
We may share information with:
- Service providers (hosting, analytics, customer support tools) acting on our instructions.
- Payment processors and app store/payment platforms for purchase processing and fraud controls.
- Professional advisers and authorities where required or permitted by NZ law.
We do not sell personal information.
Cookies and analytics
We use cookies and similar technologies for sign-in, preferences, security, and aggregated analytics. You can manage cookies in your browser/device settings; some features may not work if disabled.
Storage, security, and retention
We take reasonable steps to protect information (access controls, encryption in transit, monitoring). We keep information only as long as needed for the purposes above, including legal, accounting, and dispute-resolution needs, then delete or de-identify it where reasonable.
Cross-border processing
We may store or process information outside New Zealand (for example, where our providers host systems). When we do, we take steps to ensure comparable safeguards are applied (such as contractual privacy and security obligations).
Your rights (NZ Privacy Act 2020)
- Request access to personal information we hold about you.
- Request correction if information is inaccurate, out of date, incomplete, or misleading.
- Complain to us, and you may also contact the Office of the Privacy Commissioner (privacy.org.nz) if unresolved.
To protect your information, we may verify your identity before responding.
Children
Our services are not directed to children. If you believe a child has provided personal information, contact us to request deletion.
Changes
We may update this policy from time to time by posting a new version on this page and updating the effective date.
